Returns & Exchanges

At The M Jewelers, we want you to be completely satisfied with your purchase, which is why we offer a 14-day window for returns and exchanges on all eligible non-customized pieces. Please note that personalized items and custom nameplates are final sale and cannot be returned.

1

Verify Eligibility

Ensure your item is in its original, unworn condition with all security tags and packaging intact before initiating a request.

2

Initiate Your Request

Visit our online Returns Portal with your order number and zip code to select the items you wish to send back for a refund or store credit.

3

Pack and Ship

Print your prepaid shipping label and securely package your jewelry to prevent damage during transit, then drop it off at any authorized carrier location.

4

Processing and Refund

Once our quality assurance team inspects your return, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing